What's New

Improve, expand, or simplify article text with one click using AI. Select text in the editor and choose an action.

Automatically warns you when creating an article with a title similar to an existing one, preventing duplicate content.

Relevant KB articles auto-surface in the context panel when viewing conversations, with confidence badges and one-click insert.

Import articles in bulk via CSV or Markdown files with drag-and-drop. Preview, assign categories, and import in one step.

The "Was this helpful?" widget on the public Help Center now saves votes to the database for analytics.

Search and browse the Knowledge Base directly from Slack. Use /kb to search, /kb browse for categories, /kb help for usage.

Full-featured Knowledge Base with article editor, categories, version history, SME verification workflow, and hybrid search.

Tenant-facing help center at kb.croskey.tech with search, category browsing, and self-serve knowledge articles.

New KB tab in the conversation context panel auto-searches relevant articles based on conversation content.

Articles have review cycles with automatic reminders. Reviewers get Slack DMs when articles need re-verification.

See which questions go unanswered and which articles are most used. Identify content gaps from real search data.