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Application Processing Policy
Application Fee BreakdownAs of 2/16/2024| Credit Report | $20.00 || Income Verification | $12.95 || 1 Hour of staff time | $20.00 || Credit Card Fee | $5.00 || Total Application Fee | $57.95 |Applicat
Administration cost for cleaning or repairs ($200) — what is it?
Internal AnswerCharged if CRE must arrange cleaning, lawn service, carpet cleaning, or repairs due to resident negligence. Receipts are kept and can be provided; this fee covers administrative coordin
Why are management and maintenance fees separate?
Internal AnswerSeparating fees improves transparency and ensures each service area is resourced appropriately. The management fee covers broader administration and compliance, while the maintenance co
When Is Rent Late?
The short version: Rent is due on the 1st, late after 5pm on the 1st, but we don't charge a late fee until the 4th.Who this covers: Team, TenantsThe rule:Rent is due on the 1st of the month. If it's n
Why does Croskey Real Estate use this fee structure instead of marking up maintenance invoices or charging per work order?
Internal AnswerCRE uses a transparent fee structure aligned with core values. A maintenance concierge fee keeps costs predictable and avoids hidden markups, supporting trust and clarity.Public AnswerW
Where do I pay rent?
Short AnswerPay rent online or set up autopay through your secure tenant portal (croskey.appfolio.com/connect/users/sign_in), using the Make a Payment page.Detailed AnswerRent is due on the 1st of the
What is the Landlord Scorecard?
Short AnswerThe Landlord Scorecard is a free, private self-assessment that scores how ready you are to rent out and manage a property, from 0 to 100, across four areas, with tips on where to focus.Det
Who is Croskey Real Estate built for?
Short AnswerCroskey Real Estate works with East Bay rental owners who want professional, proactive management instead of handling everything themselves.Detailed AnswerThat includes first-time and acci
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